Hosting Solutions - Service Level Agreement
SERVICE LEVEL AGREEMENT
This document provides details of the Service Level offered by Amasci Creative Limited to its customers backed by a money-back guarantee as set out below. To view our main terms and conditions, click here.
99.9% UPTIME GUARANTEE
(a) Coverage These Amasci Creative Limited Service Guidelines apply to you if you have registered for either Shared Hosting Services ( the "Service") and you are in good financial standing with Amasci Creative Limited.
(b) Service Level Amasci Creative Limited will use reasonable endeavours to have the content of your Web site available for http access by third parties 99.9% of the time ("Web Site Availability").
(c) Credits In the event that there is no Web Site Availability, Amasci Creative Limited will credit the following month's service fee as follows. For Shared Hosting services, such credit shall be retroactive and shall be as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month.
Customer Web Site Availability
| Monthly Web Site Availability | Monthly refund |
| 95% to 99.8% | 25% |
| 90% to 94.9% | 50% |
| 89.9% or below | 100% |
You must request credit by sending an electronic mail message to creative@amasci.co.uk
For security, the body of this message must contain your account name and domain name, the dates and times of the unavailability of your Web site, and such other customer identification requested by Amasci Creative Limited.Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no Web Site Availability.
(d) Restrictions
Credits shall not be provided to you in
the event that you have no Web Site Availability
resulting from
(i) scheduled maintenance as posted from
time to time at http://www.amasci.co.uk
(ii) your behaviour or the performance or
failure of your equipment, facilities or
applications including circumstances leading
to withdrawal of services, or
(iii) you do not name the Technical and
Billing contacts for your Domain Name as
required, or
(iv) circumstances beyond Amasci Creative Limited's reasonable
control, including, without limitation,
acts of any governmental body, war, terrorism,
insurrection, sabotage, embargo, fire, flood,
strike or other labour disturbance, interruption
of or delay in transportation, unavailability
of interruption or delay in telecommunications
or third party services (including DNS propagation),
failure of third party software or hardware
or inability to obtain raw materials, supplies,
or power used in or equipment needed for
provision of your Web site.
If you are unsure what hosting package you will require please contact us here. For further information on any of the above packages please e-mail us on creative@amasci.co.uk or click here
