Our Approach
Why Support and Maintenance Matters
My guide to why support and maintenance are important for your website.
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Support & Maintenance
Great websites aren't just launched. They're nurtured
Proactive, personal care from the person who built your site — keeping it secure, up to date, and ready for whatever comes next.
Proactive CMS Maintenance
- Craft CMS core updates 1
- Plugin management & updates 1
- Security patching & vulnerability fixes
- Compatibility monitoring
- Performance tuning
- Technical debt prevention
- Development stack maintenance
Managed For You Updates & Site Management
- New pages & articles published
- Image & media updates
- Copy edits & text changes
- Works for CMS and static sites
- Regular or ad-hoc changes
- eShot design & send
- Just send it over — I'll handle it
Direct Access Support & Consultation
- Ad-hoc CMS support & training
- Phone and email access to me directly
- Bug fixes & issue resolution
- Google Search Console monitoring
- SEO & marketing guidance
- Priority over non-retainer clients
- General consultation & advice
Your website is a significant investment, not a one-time event. Like any high-performance machine, it needs regular servicing to stay at its peak.
My maintenance and support service exists to protect your investment. It’s a partnership built to keep your website secure, optimised, and effective.
Let's chat about your project
Every project is different, and we’d love to hear about yours.
Why trust amasci with your ongoing website care?
No hand-offs. Ever.
The person who built your site is the same person looking after it. When something needs attention, you're not placed in a queue for a junior team to triage. You reach me directly, and I already know your website inside out — the code, the structure and your business goals. That means faster resolutions, smarter decisions and genuine accountability. No hand-offs, no "we'll look into that" delays.
Proactive, not reactive
I don't wait for problems to surface. I actively monitor your website and hosting environment so issues are identified and resolved before they reach your visitors. CMS and server updates are scheduled and managed, security patches are applied promptly, and backups are verified — not just set and forgotten.
Keeping your site up to date also protects your long-term investment. Regular maintenance prevents technical debt from building up, making future updates quicker, cheaper and less disruptive.
An extension of your business
My support doesn't stop at keeping the lights on. As an ongoing partner, I take the time to understand how your business is growing and where your website needs to evolve to keep pace. Whether it's a CMS question, advice on a suspicious email, a new article to publish or a conversation about a new feature — I'm here. A direct line to someone who knows your brand, your history and your goals.
Clients on a retainer also get priority over non-retainer work when raising additional development requests. You'll never be waiting in line behind someone I've just met.
Always On
Backups & Monitoring
- 24/7 uptime monitoring
- Server health (CPU, RAM, disk)
- Hourly database backups
- Daily automated site backups
- Weekly full server backups
- Multi-location backup storage
- Backup monitoring & verification
Optional Extras
Bespoke Support Packages
Every arrangement is bespoke. The package can be extended to include content updates, new articles, image management, eShot design and send, and additional support — tailored to exactly what your business needs.
Talk to me about your needsAlways watching
What I keep watch over
Your website has more moving parts than most people realise. Here's what I'm actively monitoring and maintaining on your behalf.
Craft CMS updates
Plugin updates & compatibility
PHP & server versions and updates
Development stack health
Hourly database backups
Daily site backups
Weekly full server backups
Backup integrity checks
24/7 uptime monitoring
SSL certificate validity
CPU, RAM & disk usage
Security vulnerabilities
Google Search Console
Performance & load times
Error logs & 404s
DNS & domain health
Further Reading
Our Approach
Let's chat about your project
Every project is different, and we’d love to hear about yours.
What does a support and maintenance package include?
Every arrangement is bespoke, but a typical support package covers some or all of the following:
- CMS & Plugin Updates: Regular Craft CMS and plugin updates (point releases), keeping your site patched, compatible, and secure.
- Backups & Monitoring: Automated backups at multiple intervals, 24/7 uptime monitoring, and server health checks so issues are caught before they affect you.
- Ad-hoc Support: Direct phone and email access for CMS questions, minor bug fixes, Google Search Console monitoring, and general consultation.
- Updates & Site Management: Optionally, I can manage content on your behalf — publishing articles, updating images, making copy changes — so you never have to log into the CMS if you don't want to.
We'll discuss exactly what you need and put together a package that fits. Nothing is prescribed — it's tailored to your site and your business.
How much does support and maintenance cost?
Every package is quoted individually, based on what your site needs and the level of involvement that's right for you. There's no one-size-fits-all pricing — just an honest conversation about what makes sense.
Get in touch and I'll put something together for you.
What is not included in a standard maintenance package?
The core maintenance package covers ongoing updates, monitoring, backups, and ad-hoc support — but it does not include new features, significant enhancements, or content updates by default. Specifically:
- Major version upgrades (e.g., moving to a new full Craft CMS version) may carry an additional cost depending on the scope of work involved.
- New functionality — adding new sections, integrations, or features to the site is scoped and quoted separately.
- Content updates — adding articles, news, images, or making page edits. These can be added to your arrangement if you'd rather not manage them yourself.
I'll always be clear about what falls inside or outside the agreed scope before any additional work begins.
Can you manage my site's content on my behalf?
Yes. If you'd rather not log into the CMS, or if your site is a static build without one, I can handle content updates as part of your arrangement. This typically covers publishing new articles or news, updating page copy, swapping out images, and making regular smaller changes.
eShot design and send, and other digital marketing support, can also be folded in. Just get in touch and we'll work out what's right for you.
What happens if something breaks or my site goes offline?
Because I monitor your site and server around the clock, in most cases I'm already investigating before you or your visitors have noticed anything. If something does need your attention, you contact me directly — not a ticket queue, not a call centre. I know your website inside out, which means resolutions are faster and more considered than you'd get from a generic support line.
If a problem requires additional development work outside the agreed scope, I'll advise you promptly and clearly before proceeding.
Is there a minimum contract term?
No. Support arrangements are rolling monthly agreements. Either party can propose changes or give notice within one month — there are no long-term lock-ins. I believe in keeping clients through excellent service, not restrictive contracts.
How is this different from the hosting service?
Hosting covers the infrastructure your site lives on — the dedicated server, uptime, SSL, and DNS management. Support and maintenance is the active, ongoing care of the site itself — the CMS, plugins, code, content, and the support relationship.
Most clients have both, and together they provide a complete, managed digital foundation. You can read more on the Hosting & Domains page.
Do you offer maintenance for websites you didn't build?
As a general rule, no. Because I take full responsibility for the sites I look after, I need to know the codebase inside out — the architecture, the decisions made, and why. Taking on maintenance for an unknown codebase introduces variables I can't confidently stand behind.
If you're looking to move to a new website, I'd love to discuss building something properly from the ground up and managing it from day one.
What if my site isn't built on Craft CMS?
Not every site I build uses a CMS — some are static sites, which by nature require less ongoing maintenance at the CMS level. For static sites, the focus shifts to hosting health, backups, monitoring, and support. Content management on a static site can also be arranged as an optional extra — just send the changes over and I'll take care of it.
Wait, I've got more questions!
Let's chat directly. I am more than happy to answer any questions you might have, so please don’t hesitate to ask, no matter how small or trivial they may seem. I’m here to help and guide you through the whole process.