Hosting Terms & Conditions.

This Hosting Services Agreement ("Agreement") governs the provision of hosting and related services by Amasci Creative Limited ("Amasci") to the Client. Services covered by this Agreement include Amasci shared hosting, dedicated virtual private server (VPS) hosting, DNS management, static site hosting, and domain name registration and management (collectively, the "Services").

By engaging Amasci for hosting services, you acknowledge that you have read this Agreement and agree to be bound by its terms and conditions.

Amasci Creative Limited reserves the right to modify or update this Agreement at any time. Any changes will be published on this page. Where changes materially affect your rights or obligations, Amasci will provide reasonable advance notice by email before they take effect. Continued use of the Services following publication of any changes constitutes your acceptance of the updated terms.

1. Term #

1.1 Term #

The initial term of the Services shall be twelve (12) months from the date that the Client orders the Services. This Agreement shall be automatically renewed at the end of the initial term unless the Client provides written notice of termination at least thirty (30) days prior to the end of the initial term or any renewal term. Notice of termination must be provided by email to [email protected] or by recorded or registered mail to Amasci Creative Limited, 4 Roslyn Court, Willen, Milton Keynes, MK15 9LA.

The billing period will be agreed with the Client at the time of setup and confirmed in writing. Billing is typically monthly, but may be quarterly or annual depending on the services provided and the arrangement agreed. DNS management-only services and legacy hosting arrangements are typically billed annually. Where a Client moves from one billing period to another, the change will be confirmed in writing and will take effect from the next renewal date.

1.2 Termination Policies #

If the Client wishes to terminate this Agreement prior to the end of the initial term or renewal term for any reason other than a material change to these Terms & Conditions made by Amasci, no refund shall be due for fees paid in advance, and the Client shall remain liable for 100% of the charges falling due for the remainder of that term.

If Amasci terminates this Agreement other than for cause, or if the Client terminates as a direct result of a material change to these Terms & Conditions (notified in writing), Amasci shall refund the pro-rata portion of any pre-paid fees attributable to Services not yet rendered as of the termination date. For the avoidance of doubt, this refund entitlement does not apply where Amasci terminates as a result of the Client's breach of this Agreement or violation of the acceptable use provisions at clause 3.3.

1.3 Liability and Obligations on Termination #

Should this Agreement expire or be terminated for any reason, Amasci Creative Limited will not be liable for compensation, reimbursement or damages on account of loss of prospective profits, anticipated sales, goodwill, or expenditures and commitments in connection with your business. Termination does not relieve you of any obligation to pay fees and costs accrued prior to the termination date and any other amounts owed under this Agreement.

2. Charges & Payments #

2.1 Charges #

The Client agrees to pay all charges attributable to use of the Services at the then-current Amasci Creative Limited prices, quoted exclusive of any applicable taxes. You are responsible for the payment of all Value Added Tax at the rate in force in the United Kingdom at the time payment falls due, and any other applicable taxes, other than taxes based on Amasci Creative Limited's net income.

2.2 Payment #

All charges for Services must be paid in advance on an annual basis. Payments may be made by credit card or bank transfer. Payment for domain name registration is subject to clause 3.7 below.

2.3 Price Changes #

Amasci Creative Limited reviews hosting prices periodically. Clients will receive no less than thirty (30) days' written notice of any price increase before their next renewal date. Continued use of the Services after the effective date of a price change constitutes acceptance of the revised charges. If you do not accept the revised price, you may terminate this Agreement in accordance with clause 1.1 before the effective date.

3. Services #

3.1 Services Provided #

Amasci Creative Limited provides the following hosting and infrastructure services:

• Dedicated VPS Hosting. Each client's website is hosted on a dedicated virtual private server ("VPS") provisioned exclusively for that client. No server resources are shared with other clients.
• DNS Management. DNS management for all hosted websites is provided via Cloudflare's DNS platform. This includes configuration of DNS records, integration of third-party services, DDoS protection, and CDN distribution.
• Static Site Hosting. For eligible static websites, hosting may be provided via Cloudflare Pages, a platform-as-a-service operated by Cloudflare, Inc. Where this applies, Amasci will confirm this arrangement in writing at the time of setup.
• Domain Name Registration and Management. As an official Nominet registrar, Amasci Creative Limited can register, renew, and manage domain names on your behalf. This is governed by clause 3.7.

3.2 Third-Party Infrastructure and Providers #

The Services are delivered in whole or in part using infrastructure and platforms operated by third-party providers. These currently include, but are not limited to, Cloudflare, DigitalOcean, UpCloud, Vultr, and Arcustech (collectively, "Infrastructure Providers"). Amasci Creative Limited acts as the service manager and your single point of contact; the underlying infrastructure is operated by these independent providers under their own terms of service.

The availability, performance, and reliability of the Services are in part dependent on Infrastructure Providers. Amasci Creative Limited does not own or operate Infrastructure Provider systems and has no ability to influence their internal incident response, scheduled maintenance, or architecture decisions.

Where a service disruption, outage, or security incident originates within an Infrastructure Provider's systems — including a data centre fault, network failure, DDoS attack at the provider level, or a platform incident at Cloudflare — resolution is outside Amasci Creative Limited's direct control. Amasci will monitor the Services, engage with the relevant provider on your behalf, and keep you informed of the situation and expected resolution, but cannot guarantee resolution timelines in such circumstances.

For websites hosted on Cloudflare Pages, the availability of the hosting service is entirely governed by Cloudflare's own platform and service level agreements. Amasci Creative Limited has no ability to influence the infrastructure configuration, redundancy architecture, or incident response for Cloudflare Pages.

You acknowledge and accept that third-party Infrastructure Provider outages, data centre incidents, network failures, and DNS propagation delays are outside Amasci Creative Limited's control and do not constitute a breach of this Agreement.

3.3 Acceptable Use #

You agree to use the Services only for lawful purposes and in accordance with this Agreement. You must not:

• publish, transmit or distribute any content that is unlawful, harmful, threatening, defamatory, obscene, or infringing of any third party's intellectual property or other rights;
• knowingly introduce viruses, malware, spyware, ransomware, or any other malicious code to the hosting environment or its associated infrastructure;
• use the Services to send unsolicited communications (spam), operate botnets, or engage in any activity that may harm the reputation, performance, or deliverability of Amasci's infrastructure or that of any Infrastructure Provider;
• attempt to gain unauthorised access to any server, system, network, account, or data;
• scrape, mine, or harvest data from any system without authorisation;
• take any action that impairs or risks the stability, security, or performance of Amasci's hosting environment or the infrastructure of any third-party provider.

Amasci Creative Limited reserves the right to suspend or terminate the Services immediately and without prior notice where a violation of this clause is identified or reasonably suspected.

3.4 Content Requirements #

Where you are responsible for providing content to be hosted, all material must be supplied in a form that is ready for deployment without requiring additional manipulation by Amasci Creative Limited. Amasci will not validate content for accuracy, legality, or usability. Amasci Creative Limited reserves the right to decline to publish or to remove any material that, in its reasonable judgement, violates this Agreement or any applicable law or regulation.

3.5 Bandwidth and Storage #

Your hosting plan includes the bandwidth and storage allocation agreed at the time of setup. Amasci Creative Limited will notify you if your usage approaches the agreed limits. If usage materially and persistently exceeds those limits, Amasci Creative Limited reserves the right to discuss a revised hosting arrangement or, as a last resort, to suspend the Service until the matter is resolved. No refund of pre-paid fees will apply in the event of a suspension arising from your own excess usage.

3.6 Email Services #

Amasci Creative Limited no longer provides email hosting as a standard service for new clients. Where email services are required, Amasci Creative Limited can recommend appropriate third-party providers (such as Google Workspace or Microsoft 365) and will configure the necessary DNS records to integrate those services with your domain. The operation, availability, and data management of any such third-party email service is governed entirely by that provider's own terms and is outside the scope of this Agreement.

3.6.1 Legacy Email Hosting #

Certain existing clients continue to receive email hosting on a legacy basis as part of their original hosting arrangement. Where this applies, the following terms govern that service:

• Your use of the email service must not exceed the mailbox storage, bandwidth, and attachment size limits agreed at the time of setup or as subsequently notified to you in writing.
• Amasci Creative Limited reserves the right to notify legacy email hosting clients that this service will be discontinued, providing no less than ninety (90) days' written notice to allow migration to a third-party provider. Amasci Creative Limited will provide reasonable assistance with that migration.
• Legacy email hosting is provided as part of the same shared infrastructure used at the time of your original agreement. The availability of this service is subject to the same Infrastructure Provider dependencies and limitations set out in clause 3.2.
• Amasci Creative Limited accepts no liability for loss of email data, failed delivery, or service interruption beyond the limitation stated in clause 7.1.

3.7 Domain Names #

As part of the Services, you will either provide a registered domain name or Amasci Creative Limited will register your chosen domain name(s), subject to availability and compliance with all applicable registration policies and regulations. You agree to pay Amasci Creative Limited in advance for any domain registration and maintenance fees. Domain name fees, once paid, are non-refundable.

In the event of any dispute arising from your domain name, Amasci Creative Limited will, upon request, attempt to register an alternative domain name chosen by you. You agree to be bound by the applicable domain name registration authority policies.

3.7.1 You recognise and accept that:

• While Amasci Creative Limited will make reasonable endeavours to achieve a successful registration and keep you notified of progress, it reserves the right to reject any registration request or discontinue processing any application if it considers the application might expose Amasci Creative Limited to legal or other proceedings.
• Amasci Creative Limited's service in relation to domain name registration comprises: forwarding your application to a registration service or appropriate registry; providing administrative support in securing the registration; notifying you of the outcome; and, in the event of re-registration, endeavouring to notify you of the renewal date and completing such renewal upon payment of the renewal fees.
• Subject to Amasci Creative Limited using reasonable endeavours to notify you prior to renewal dates by email or post at the address most recently provided by you, Amasci Creative Limited accepts no responsibility for your use or retention of a domain name once registered.
• Neither Amasci Creative Limited nor its registration service or registrar shall be liable for any direct, indirect or consequential loss caused by any failure to obtain or maintain any domain name.
• Domain name registries retain the right at their discretion to register or refuse to register a domain name. Amasci Creative Limited makes no warranty of any kind in relation to the likelihood of a particular application being successful.
• Your use of a registered domain name may be challenged by a third party. Unless otherwise agreed in writing by a Director of Amasci Creative Limited, Amasci Creative Limited will have no responsibility in relation to such disputes.
• It is your responsibility to pay all renewal charges in respect of each domain name registered by Amasci Creative Limited on your behalf.
• Domain names are registered on a first come, first served basis.
• Registration of a domain name does not confer any legal rights to a name or its use.
• The initial registration period is payable in advance. If you do not renew your hosting for a second year, you may transfer your domain name to another provider for a fee of £20.00 plus VAT. All renewals will be made under the terms and conditions current at the time of renewal.

3.7.2 You warrant to Amasci Creative Limited that:

• All information provided by you is true, correct and accurate, and that any future additions or alterations will also be true and correct.
• You have the legal right to apply for and use the domain name(s) as a website address.
• The domain name(s) and their use as a website address does not and will not infringe the intellectual property rights or any other rights of a third party.

3.7.3 You acknowledge that:

• The application process, registration and subsequent use of any domain name is subject to the then-current terms and conditions of the relevant registry, and you agree to abide by all such rules and policies.
• If your application for a particular domain name is rejected, Amasci Creative Limited will consult with you to choose an alternative name before any registration takes place.
• If you transfer your domain name and do not update the Technical, Billing and Admin contacts, Amasci Creative Limited cannot ensure the availability of your website in relation to that domain name.

3.8 Backups #

Amasci Creative Limited operates a multi-tier backup schedule as part of its standard hosting service, including regular database backups, daily site file backups, and periodic full server snapshots stored across multiple locations.

While Amasci Creative Limited takes all reasonable steps to maintain reliable backups, these are provided as a protective measure and not as a contractual guarantee. Amasci Creative Limited will use reasonable endeavours to restore data from available backups in the event of loss or corruption, but cannot guarantee the completeness or recency of any restoration, particularly where data loss results from an Infrastructure Provider incident.

The Client is responsible for maintaining its own independent copies of all website content, databases, and associated data. Amasci Creative Limited's backup service is not a substitute for the Client's own data management obligations. Amasci Creative Limited's liability for any data loss is limited as set out in clause 7.1.

3.9 Planned Maintenance #

Amasci Creative Limited may carry out planned maintenance on its infrastructure from time to time, including server updates, security patching, and configuration changes. Where planned maintenance is expected to cause service disruption, Amasci Creative Limited will provide the Client with reasonable advance notice where practicable. Emergency maintenance required to address critical security vulnerabilities or system failures may be performed without advance notice. Brief interruptions arising from planned or emergency maintenance do not constitute a failure of service or a breach of this Agreement.

4. Intellectual Property Rights #

4.1 Your Licence Grant to Amasci Creative Limited #

You hereby grant to Amasci Creative Limited a non-exclusive, worldwide, royalty-free licence for the term of this Agreement to use your content only as necessary for the purposes of rendering and operating the Services. You expressly grant Amasci Creative Limited a licence to cache materials distributed via the Services, including content supplied by third parties, and agree that such caching is not an infringement of any intellectual property rights.

4.2 Your Warranties and Representations #

You warrant and represent to Amasci Creative Limited that: (a) you are at least eighteen (18) years of age; (b) you possess the legal right and ability to enter into this Agreement; (c) you will use the Services only for lawful purposes and in accordance with this Agreement; (d) you will be financially responsible for the use of your account; (e) you have acquired all authorisations necessary for hypertext links to third-party websites or other content; (f) you have verified the accuracy of materials distributed via the Services; (g) your content does not and will not infringe or violate any right of any third party or any applicable law or regulation; and (h) you will comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all statutory re-enactments and amendments thereof.

4.3 Amasci Creative Limited Materials and Intellectual Property #

All materials, software, methodologies, processes, and know-how developed or provided by Amasci Creative Limited pursuant to this Agreement, including all copyrights, trademarks, and trade secrets, remain the sole and exclusive property of Amasci Creative Limited or its licensors. No licence to any such materials is granted to the Client. IP addresses and server infrastructure used in the delivery of the Services are owned by and assigned by the relevant Infrastructure Providers; Amasci Creative Limited does not claim ownership of any such addresses or infrastructure.

5. Enforcement #

5.1 Investigation of Violations #

Amasci Creative Limited may investigate any reported violation of this Agreement or its policies and take such action as it deems appropriate and reasonable to protect its hosting environment, clients, and third parties. Amasci Creative Limited will not access the contents of any stored electronic communications except as required or permitted by applicable law or legal process.

5.2 Actions #

Amasci Creative Limited reserves the right to restrict or remove from its hosting environment any content that violates this Agreement, or is otherwise objectionable or potentially infringing on any third party's rights or any laws. Corrective action may include: issuing warnings; suspending or terminating the Service; restricting or prohibiting specific content; or disabling hypertext links. It is Amasci Creative Limited's policy to terminate repeat infringers. No refund of pre-paid fees will be due in the event of a suspension or termination arising from the Client's own breach or violation.

5.3 Disclosure Rights #

To comply with applicable laws and lawful governmental requests, or to ensure the integrity and operation of Amasci Creative Limited's business and systems, Amasci Creative Limited may access and disclose any information it considers necessary or appropriate, including user profile information, IP addressing and traffic information, usage history, and content residing on its hosting infrastructure. Amasci Creative Limited also reserves the right to report any activity it suspects violates any law or regulation to appropriate law enforcement officials or regulators.

6. Disclaimed Warranties #

The Services are provided on a best-efforts basis. Amasci Creative Limited makes no warranty, express or implied, as to:

• the uninterrupted, error-free, or secure operation of the Services;
• the availability, performance, or reliability of any Infrastructure Provider's systems, including but not limited to Cloudflare, DigitalOcean, UpCloud, Vultr, or Arcustech;
• the speed or success of DNS propagation following any change;
• the continued availability of any third-party service or platform used in the delivery of the Services, including Cloudflare Pages.

All Services are provided "as is." To the fullest extent permitted by law, Amasci Creative Limited disclaims all implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.

7. Limitation and Exclusion of Liability #

7.1 Limitations #

• Amasci Creative Limited and its suppliers shall have no liability for unauthorised access to, or alteration, theft, or destruction of, information distributed or made available via the Services through accident, fraudulent means, or devices.
• Neither Amasci Creative Limited nor its suppliers shall have liability for loss, damage, or cost, whether direct, indirect, or consequential, including any loss of profit, business, revenue, or anticipated savings, caused by any breach of Amasci Creative Limited's obligations in contract or in tort.
• In any event, the total liability of Amasci Creative Limited and its suppliers to you for any reason shall be limited to 110% of the amount actually paid to Amasci Creative Limited by you during the twelve (12) months immediately preceding the date on which such claim accrued. This limitation applies to all causes of action, including breach of contract, breach of warranty, negligence, strict liability, and misrepresentation.
• You hereby release Amasci Creative Limited and its suppliers from any and all obligations, liabilities, and claims in excess of the limitation stated in this section.

7.2 Interruption of Service #

Amasci Creative Limited shall not be liable for any loss, damage, or cost of any kind arising from any interruption, outage, degradation, or failure of the Services where that interruption results from:

• any incident, outage, failure, or maintenance carried out by an Infrastructure Provider, including data centre faults, power failures, network outages, DDoS attacks at the provider level, or platform incidents affecting Cloudflare, Cloudflare Pages, DigitalOcean, UpCloud, Vultr, Arcustech, or any other third-party operator used in the delivery of the Services;
• DNS propagation delays or failures attributable to a domain registry, Cloudflare, or any other DNS operator;
• any act of God, fire, flood, or other event beyond Amasci Creative Limited's reasonable control;
• any mechanical, electronic, or communications failure outside Amasci Creative Limited's direct infrastructure;
• any action or inaction of the Client or any third party.

Amasci Creative Limited will make reasonable efforts to restore the Services as promptly as possible and will communicate proactively during any extended outage. Where resolution is dependent on a third-party Infrastructure Provider, Amasci Creative Limited cannot guarantee or commit to a specific timeframe for resolution.

7.3 No Uptime Guarantee #

Unless separately agreed in writing, no formal uptime service level agreement (SLA) is provided under this Agreement. Amasci Creative Limited aims to maintain the highest practical levels of availability, consistent with the capabilities of its Infrastructure Providers, but makes no contractual guarantee of any specific uptime percentage.

8. Indemnification #

You agree to release, hold harmless, and indemnify Amasci Creative Limited and its affiliates and suppliers (and their respective employees, directors and representatives) against any and all claims, actions, proceedings, liabilities, damages, settlements, penalties, fines, costs or expenses (including reasonable legal fees) arising out of or relating to: (a) your violation or breach of any term, condition, representation or warranty of this Agreement; (b) your improper or illegal use of the Services; or (c) your violation or misappropriation of any intellectual property right or non-proprietary right of a third party, including defamation, libel, or violation of privacy or publicity.

9. Data Processing #

Where your website collects or processes personal data (including but not limited to contact form submissions, e-commerce transactions, or user registrations), you are the data controller and Amasci Creative Limited acts as a data processor in respect of any such data held on the hosting infrastructure. Amasci Creative Limited will process such data only in accordance with your instructions and applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where required by applicable law, the parties agree to enter into a data processing agreement.

10. Post-Termination and Data Retrieval #

Upon expiry or termination of this Agreement for any reason, the Client has thirty (30) days to retrieve all website files, databases, and associated data from the hosting environment ("Retrieval Period"). Amasci Creative Limited will provide reasonable assistance with this migration upon request. Following the Retrieval Period, Amasci Creative Limited reserves the right to permanently delete all Client data held on its hosting infrastructure. Amasci Creative Limited shall not be liable for any data loss arising after the expiry of the Retrieval Period.

11. Miscellaneous Provisions #

11.1 Entire Agreement #

This Agreement constitutes the entire agreement between you and Amasci Creative Limited with respect to the subject matter hereof. There are no representations, understandings or agreements not fully expressed herein.

11.2 No Fiduciary Relationship; No Third-Party Beneficiaries #

Amasci Creative Limited is not your agent, fiduciary, trustee, or other representative. Nothing in this Agreement is intended to give any person other than the parties any legal or equitable right, remedy, or claim. This Agreement is for the sole and exclusive benefit of the parties.

11.3 Amendments #

Amasci Creative Limited may amend this Agreement at any time by publishing the updated version on its website. Where changes materially affect your rights or obligations, Amasci will provide no less than thirty (30) days' advance notice by email before those changes take effect. Continued use of the Services after the effective date constitutes acceptance of the revised terms. If you do not accept the changes, you may terminate this Agreement in accordance with clause 1.1 before the effective date.

11.4 Identification #

Amasci Creative Limited may, free of any obligation to pay compensation, use your name and identify you as a client in advertising, publicity, or similar materials distributed to prospective clients.

11.5 Choice of Law and Forum #

This Agreement will be governed by the laws of England. Any action relating to this Agreement must be brought in the English courts, and you irrevocably consent to the exclusive jurisdiction of such courts.

11.6 Compliance With Laws #

You shall at all times comply with all applicable laws and regulations and shall indemnify Amasci Creative Limited from any failure to do so. Amasci Creative Limited shall not be required to perform any obligations under this Agreement if such performance would violate any applicable law, regulation, or government policy.

11.7 Non-Assignment #

You may not assign this Agreement or any right or obligation hereunder without Amasci Creative Limited's prior written consent. Amasci Creative Limited may assign its rights and obligations and may utilise affiliates and/or agents in performing its duties, without your consent.

11.8 No Waiver #

Amasci Creative Limited's failure to enforce any provision of this Agreement will not constitute a waiver of its right to subsequently enforce such provision or any other provisions.

11.9 Severability #

Should any term or provision of this Agreement be deemed invalid, void, or unenforceable, the remainder of this Agreement shall nonetheless remain in full force and effect.

11.10 Headings #

Section headings are for reference and convenience only and shall not enter into the interpretation of this Agreement.

11.11 Survival #

All provisions of this Agreement relating to your warranties, intellectual property rights, limitation and exclusion of liability, indemnification obligations, and payment obligations shall survive the termination or expiration of this Agreement.